Where the Policy Applies
Our policy sits around access, identity checks, request handling, and record storage. We collect only what is needed to open an account, confirm the name on file, process a correction, and keep audit trails for the period required by local law. If a request touches eligibility,
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age checks, or location access, the answer depends on local law and is available only where local law permits. For payment context we may link the case to DANA, OVO, GoPay, or QRIS, but the rule stays the same: the registered account must match the request
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before we act. If you want a copy of your stored details or a correction, send it from your own profile and we will verify it before any update. That is how we keep the file clean for the next request, and it also helps us
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answer disputes with a clear trail.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.